FAQs

Where is Evolve located?

Evolve is located in Armidale at 90 Taylor Street. Our office is small, welcoming and peaceful.

You will find plenty of free, unlimited street parking for your convenience.

Do I need a referral to make an appointment?

No, you can self refer by contacting us directly on: 0473 526 232 or email info@evolvearmidale.com.au

However, you must provide a referral from your General Practitioner, Psychiatrist or Paediatrician if you wish to be eligible for a Medicare rebate.

Evolve will always contact you prior to your appointment to discuss any questions that you might have.

What does an appointment at Evolve cost?

Evolve is a private billing service. Appointment fees are set at $190 for initial consultations lasting 90 minutes.

Further 50-60 minute consultations are charged at $160.

What rebates are available?

Through the Better Access to Mental Health Care initiative, a Medicare rebate of $84.80 per appointment is available for those who are referred to Evolve by their General Practitioner, Psychiatrist or Paediatrician and have an up-to-date mental health care plan. You will then be entitled to ten claimable sessions.

Further rebate information is available from the Medicare Rebates and Better Access websites.

If you wish to use this scheme, please familiarise yourself with the requirements of this benefit. It is your responsibility to ensure that your referring doctor supplies the documentation as detailed, as Evolve is not authorised to request referrals on your behalf.

Can I claim through my private health fund?

This depends on your health fund and policy. It is a good idea to contact your fund prior to your appointment with Evolve to find out what rebates are available.

How can I pay?

You can pay for your appointment by direct bank transfer or credit card.

If paying by bank transfer, fees should be paid before your appointment. If paying by credit card, fees can be paid at the time of your appointment.

You will be issued a receipt that can be used for claiming Medicare rebates or for claiming Private Health Fund rebates.

How long will my appointment last?

You can expect your first session to last approximately 90 minutes. Your next appointments will typically be 50-60 minutes long.

What will happen during my appointment?

It is normal to feel a little apprehensive about your first visit, regardless of whether you have visited a Psychologist before. We understand this, and will clearly outline what you can expect during your appointment. We are here to answer any questions or concerns you may have.

Your first session will last approximately 90 minutes, during which time you can talk about the reason for your visit and about the things that are and are not going well for you.

We will spend some time exploring your family history and may even draw a family tree. Together, we will discuss how you would like to use your sessions and devise a treatment plan for you.

Are appointments confidential?

Yes. An important part of seeing a Psychologist is having a safe space to discuss private matters. However, there are some rare occasions where confidentiality will be compromised. This will happen if:

1. Your file is subpoenaed by a court; or

2. Failure to disclose the information would, in the reasonable belief of Evolve, place a client or another person at serious risk to life, health or safety; or

3. Your prior approval has been obtained to:
a) provide a written report to another professional or agency, e.g., a GP or a lawyer; or
b) discuss the material with another person, e.g. a parent, employer or health provider

No action will be taken without prior discussion with you.

Can I bring other family members with me?

We might agree that it would be useful to invite other family members or important people along to all or some of your appointments. Ultimately, this is your decision and will be carefully considered before any plans are made.

How many appointments will I need?

There is no clear answer to this, as it differs from case to case. For some, one session is all that is needed. For others, several will be necessary. Together, we will monitor progress and decide when you no longer need to attend.

How often will I attend my appointments?

Typically, people attend their Psychologist appointments weekly. However, this doesn’t work for all people and sometimes it is helpful to have some space between sessions to reflect on previous appointments. Again, this is something that will be discussed with your Psychologist.

What if I can’t attend an appointment?

Life happens, and sometimes it isn’t possible to make it to your session. Our appointments are in demand, so if you need to cancel, please give at least 24 hours notice. Failure to do so may incur a charge of $100. If you don’t show up to your appointment, you may incur the full appointment fee of $160.